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Privacy Policy

Effective Date: 1 June 2025  ·  Last updated: 12 June 2026

Onedays Plumbing Services ("we", "us", "our"), based at 38 12th Avenue, Florida, Ravensmead, 7504, Cape Town, is committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African law.

1. What Information We Collect

When you use our website or contact us for a quote, we may collect:

  • Full name
  • Phone number
  • Email address
  • Suburb / address
  • Service request details (type of plumbing, electrical, or painting issue)
  • Urgency level selected on our quote form

We collect only the information necessary to respond to your enquiry and provide our services across Cape Town and the greater Western Cape.

2. Why We Collect Your Information

Your personal information is collected to:

  • Respond to your service or quote request
  • Schedule and confirm appointments in your Cape Town suburb
  • Communicate with you about your booking or job
  • Follow up after job completion to ensure satisfaction

We do not use your information for unsolicited marketing. We will not contact you for unrelated services without your consent.

3. How We Store and Process Your Information

Quote requests submitted via the online form are processed through Netlify Forms, a third-party form handling service. Form submissions are stored securely and accessible only to authorised Onedays team members.

Your information is not sold, rented, or shared with third parties, except where strictly necessary to provide the requested service.

4. Data Retention

We retain enquiry and job records for up to 3 years for operational, warranty, and bookkeeping purposes. After this period, personal data is securely deleted or anonymised. You may request earlier deletion — see your rights below.

5. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your personal information (subject to legal retention obligations)
  • Object to the processing of your information in certain circumstances
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at: info@onedaysplumbing.co.za

6. Cookies and Analytics

Our website uses Google Analytics (GA4) to understand how visitors use our site. Google Analytics sets cookies to collect anonymised usage data. We do not use this data to identify you personally. You can opt out via the Google Analytics Opt-out Add-on or your browser's cookie settings.

7. Third-Party Links

Our website may contain links to third-party websites (e.g. Google Maps, WhatsApp, Facebook, Instagram). We are not responsible for the privacy practices of these external sites.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of electronic transmission is 100% secure.

9. Updates to This Policy

We may update this Privacy Policy periodically. The updated policy will be posted with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related queries, requests, or complaints: